Our Services
wecomify E-commerce offers a suite of e-commerce services that are accessible via our websites and mobile applications. Our platform allows you to browse products, make purchases, and manage your orders. We act as a service provider to you when we provide these services. Our services may enable you to connect your wecomify E-commerce account to Third-Party Services, such as payment processors or shipping carriers. The collection of your information by these third parties is governed by their respective privacy policies and terms. We recommend you carefully review their privacy policies and terms, as wecomify E-commerce is not responsible for Third-Party Services. We rely on you to comply with applicable privacy laws when providing information about individuals through our services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of our services, we will direct the request to you for further assistance. Our services are not intended for use by children and should only be accessed by individuals who are at least 18 years old.
What information do we collect?
We collect information about you as reasonably necessary for the following activities: Using our Services We collect the following information when you use our services: Account information: Your contact and profile information, including your name, email address, and address. Your preferences, such as language and the types of communications you would like to receive from us. Billing and other payment information, including payment method details, such as credit card number. Details of the products and services you have acquired from us, including transaction information. Content: Your product reviews, comments, and other material you upload to the Services. Information that you may send and receive, which may contain personal information of third parties. This may include information such as names, photos, age, gender, geographic location, opinions, preferences, and phone numbers. Logs, usage, and support data: Log data, which may include your IP address, the address of the web page you visited before using the services, your browser type and settings, your device information, the date and time when you used the services, and cookies. Usage data and analytics, which may include the frequency of login and the different types of activity undertaken by users, such as frequently accessed product pages or abandoned carts. General Location information, such as IP address and the region you are in when you are logging in and using the services. Customer support questions, issues, and general feedback that you choose to provide.
How do we use your information?
We use your information for the purposes described below: Providing and securing our Services We need to identify and authenticate our users to ensure only authorized users can access their accounts and make changes. We use the information you provide when signing up to set up your account, process payments, contact you regarding the services, and manage your account. We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, and send you updates and information about the services. We use logging and other data, such as general location information, to help us manage the performance, security, and compliance of our services. We analyze usage information, your feedback, and support queries to identify issues and understand how you use the services so that we can make improvements. We use content you upload, such as product reviews, to provide and improve our services. Browsing our websites When you browse our websites, we collect information about you as described below: When you use automated chat functionality (chatbots), we may collect information such as your name, email address, and specific feedback or request. wecomify E-commerce and our authorized service providers use cookies and other similar tracking technologies on our websites. These are described in our Cookie Notice. Aggregated website usage data, including form analysis data, engagement rate, session replay, and mouse movements. Communicating with you We use your contact information to send you information about our services, marketing communications (consistent with your preferences), and special offers. We use email statistics, such as open rates, to assess the effectiveness of our communications and make improvements. Improving our websites and applications We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security. We also use website personalization software to present information that may be more relevant to you, such as displaying products applicable to your interests.
What are your rights regarding the information about you?
Account Information When using our services, you may access, update, or correct most of your account information by logging into your account. If you have requests that cannot be carried out by logging into your account, such as accessing additional information or deleting information about you, please email our privacy team. Please note that we may need to retain certain information about you for as long as you maintain an account for our services, to provide you with our services, for record-keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the applicable terms of service. Requests to access, correct, update, or delete your information can be made in writing to our privacy team and will be handled within thirty (30) days unless they are unusually extensive or complex. Marketing emails, advertising and website browsing You may opt out of marketing communications sent by wecomify E-commerce by clicking the unsubscribe link in the marketing email you receive or completing the unsubscribe form. If you are a wecomify E-commerce user, unsubscribing from marketing communications will not affect order-related emails sent in connection with your use of our services. wecomify E-commerce participates in interest-based advertising. The Network Advertising Initiative has developed a tool that may help you understand which third parties have currently enabled cookies for your browser and how to opt out of those cookies. For more information, you can visit this page.
Who has access to your information?
wecomify E-commerce does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below. Employees and Authorized Contractors Our employees and authorized contractors may need to access information about you to perform their job. All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information. Service Providers, Authorized Resellers, and Partners We will share limited information about you with authorized service providers we use for marketing services, communicating with you, managing our customer database, providing professional services, and providing and managing the services (including hosting data centers, securing our services, and payment processing). When sharing your information, we ensure they agree to obligations consistent with this Privacy Policy and other appropriate confidentiality and security measures. Customer organizations If your employer or another entity has purchased services on your behalf, we may disclose information about you, such as your name and email address, along with some usage information, to assist them in managing their use of the services. Successor and Affiliated Entities We may share information about you among wecomify E-commerce-controlled affiliates and subsidiaries, and they will protect your information in a manner that is consistent with this Privacy Policy. We may also disclose your information as part of a corporate transaction, such as a merger or sale of assets. Law Enforcement, Government Agencies, and Professional Advisors We may need to disclose information about you where we believe it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order. We also use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services.
International Data Transfers
Our services are managed by wecomify E-commerce's headquarters in Canada. As the European Commission considers Canada to be a country which provides adequate data protection, information about you may be transferred from the EEA to Canada. wecomify E-commerce also uses third-party service providers, such as managed hosting providers and credit card processors, to operate the services. These third-party providers may process or store personal data on servers outside of the EEA, UK, and Switzerland, including in Canada or the US. We rely on adequacy and standard contractual clauses to ensure your information is lawfully transferred under EU law.
How do we safeguard your information?
wecomify E-commerce maintains industry-standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance. Access controls are in place to limit access to your information to those who need it to perform their jobs. We encrypt data in transit and at rest, where appropriate, to ensure your information is kept private. All payment information is fully encrypted and handled only by PCI-certified organizations.
How long do we retain your information?
We retain your information as long as required to provide the services you requested, for record-keeping purposes, to comply with our legal obligations, resolve disputes, and enforce the terms for the services. After it is no longer necessary for us to retain your information, we will dispose of it in a secure manner or anonymize the information.
wecomify E-commerce’s roles under the GDPR and UK data protection laws
wecomify E-commerce as a data controller wecomify E-commerce acts as a data controller when we are: Collecting information from you to set up and administer your account (e.g., your name and email address). Monitoring usage information on our website. Managing your contact information to send marketing and other communications to you. Responding to a support or general inquiry. The legal bases for processing your information include: Your consent (e.g., when you provide your information to sign up for an account). When it is necessary to perform a contract (e.g., we need your information to fulfill our obligations of providing services to you). Legitimate interest (e.g., to provide, maintain, and improve our services). When we have a legal obligation to process your data. Your rights when wecomify E-commerce is a data controller In addition to the rights mentioned above, you may have the right to: Object to processing: You may request that wecomify E-commerce stops processing your information. Restrict processing: You may request that we restrict processing your information (e.g., where you believe the information is inaccurate). Data portability: You may request that we provide you with your information in a structured, machine-readable format.
Your California Privacy Rights
If you are a consumer as defined in the California Consumer Privacy Act (CCPA), the following provisions apply to you. Your Rights Under the CCPA, you may have the right to: Know about the personal information collected about you. Have your personal information deleted. Not be discriminated against for exercising your consumer rights under the CCPA. You may exercise your rights by emailing our Privacy team. While we disclose personal information to service providers for the purpose of managing our relationship with you and providing the services, we do not sell your personal information.
Changes to this Privacy Policy
We may make changes to this privacy policy at any time to reflect updates to our services, applicable laws, and other factors. We will include a prominent notice on this website and/or our services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.
How to contact us
If you have any questions, concerns, or feedback, please email our Privacy team and Privacy Officer/Data Protection Officer at [Your Privacy Email Address]. If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.